http://www.tamingthebeast.net/blog/web-marketing/keeping-it-human-0508.htm Ecommerce, web marketing and development news and research by Michael Bloch of Taming the Beast.net Sun, 08 Nov 2009 02:02:58 +0000 http://wordpress.org/?v=2.6.5 http://www.tamingthebeast.net/blog/web-marketing/keeping-it-human-0508.htm#comment-50909 Jo Tue, 27 May 2008 16:29:15 +0000 http://www.tamingthebeast.net/blog/web-marketing/keeping-it-human-0508.htm#comment-50909 People are also much more likely to try and screw you if they think you are a 'faceless' corporation, whereas if they realise that you are a small business trying to get ahead, they are much more likely to be sympathetic if there is a customer service issue etc. People are also much more likely to try and screw you if they think you are a ‘faceless’ corporation, whereas if they realise that you are a small business trying to get ahead, they are much more likely to be sympathetic if there is a customer service issue etc.

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