The word “chargeback” is enough to send shivers down most merchants’ spines. They are an unfortunate part of commerce and particularly challenging problem for online business – the following are some related statistics. (more…)

Some interesting statistics were recently released by Nielsen Online; here’s a quick roundup. (more…)

How much do you know about your customers? Don’t be ashamed to admit not a lot as you’re certainly not alone. (more…)

Older web surfers are thirsting for more age relevant content according to a recent study and a majority feel that online advertising is out of step with their age group. (more…)

Phishers, those who attempt to defraud others by posing as a provider or supplier in order to gain credit card details or access to services, have started leveraging the popularity of Google Adwords for their nefarious activities. (more…)

I’ve always been curious as to how search engines are used, particularly in relation to the number of queries that are ecommerce related. This study sheds a little light on the topic. (more…)

It seems there’s a shortage of seasoned search engine marketing professionals, web developers and marketing specialists – so companies are turning to those without the years under the belt or them thar degree thingies in order to fill the gaps. (more…)

If you’re using someone else’s trademark in your meta tags and particularly one of a competitor – watch out; it may land you in court. (more…)

The recent to and fro between Yahoo and Microsoft over M$’s possible acquisition of Y! has been pretty much background static for me – just another day in the life of the online version of corporate cancer – ho hum. However, a letter from Jerry Yang and Roy Bostock to Steve Balmer had me smiling. (more…)

Do you write original content for your site such as useful articles and tutorials? Chances are your content is earning money for others – without your knowledge and permission. (more…)