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Big online retailers & respect

Posted by Michael Bloch in ecommerce (Friday August 25, 2006 )

A report on 51 large online retailers shows a mixed bag of performance results based on criteria related to trust, usability and communications. (more…)

Blogging jobs

Posted by Michael Bloch in online world (Thursday August 24, 2006 )

If you’re looking to make a few bucks from your blogging skills or need a blogger, you may be interested in a couple of new classifieds-type services recently launched focusing on blog related employment. (more…)

US retail ecommerce sales up

Posted by Michael Bloch in ecommerce (Wednesday August 23, 2006 )

I wonder if we’ll ever see statistics saying otherwise :). According to a recent report from the Census Bureau of the Department of Commerce, US retail ecommerce sales in Q2 2006 were up 4.6% over Q1. (more…)

Quick email etiquette tips

Posted by Michael Bloch in ecommerce (Tuesday August 22, 2006 )

An email support request reply I recieved today which I very nearly trashed brought to mind a couple of quick tips that can help prevent others from doing the same to your emails. (more…)

Dude , I’m getting Dell support!

Posted by Michael Bloch in ecommerce (Monday August 21, 2006 )

After reading many of the horror stories on the web about Dell support, when I started having some problems with my notebook, I shuddered at the prospect of contacting them. (more…)

Spam & botnets – unholy alliance

Posted by Michael Bloch in web marketing (Sunday August 20, 2006 )

What do you do after your machine has been compromised by spam trojans controlled by a botnet? According to one security researcher; wipe it and start again. (more…)

IT salaries – what are you worth?

Posted by Michael Bloch in online world (Saturday August 19, 2006 )

In the IT industry, the issue of salaries and what we’re worth can be hard to ascertain at times. It becomes especially challenging when a prospective employer asks “what type of salary range are you wanting?”. You may want the job badly, but you also want to be properly compensated for your skills (more…)

Internet killed the radio star?

Posted by Michael Bloch in online world (Friday August 18, 2006 )

“Video killed the radio star” was a popular song from 1979 by the British group The Buggles. Well, traditional radio is still alive but suffering a secondary blow courtesy of the Internet – and it’s certainly not the only medium suffering. (more…)

Searchers love the f word – free

Posted by Michael Bloch in web marketing (Thursday August 17, 2006 )

Thanks to AOL’s faux pas a short while back after they posted 2 gigabytes of raw search query data for all and sundry to grab, we’re starting to see more interesting results on the contents of that archive from various people who are studying it. (more…)

Live chat gaining favor

Posted by Michael Bloch in ecommerce (Wednesday August 16, 2006 )

Live chat and support via the web is gaining popularity, but perhaps not for the reasons you may think.

It seems that while consumers really do prefer phone support, they are turning to online live chat simply because phone support offered by many companies is inadequate – hold times are too long and complex menus are often quoted as greatest sources of frustration. (more…)