Comments on: How to shop this site

By: Michael Bloch

Michael Bloch — Tue, 05 Jun 2007 23:41:23 +0000

Thanks for your thoughts Victor.

Jay, good point - unfortunately I didn’t keep the URL or the pdf file, so I couldn’t tell you which site it was :(

By: Jay

Jay — Tue, 05 Jun 2007 19:00:18 +0000

What is the name of the website with the “how to buy” that was so organized?

By: victor

victor — Mon, 28 May 2007 18:51:38 +0000

Michael,

I agree that designers grossly overestimate the computer skill level of their browsers. Things that we think are obvious; such as drop down menu’s, often cause confusion for computer illiterate browsers.

But unless your ‘how to order’ page gives instructions for ordering via snail mail - I think such a page is completely extraneous. If an unsavvy person can’t figure out your checkout process or navigation; than you have a usability problem, not an educational problem. Hence, I think the site design needs to be revisited.