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eBay feedback fiasco

Posted by Michael Bloch in ecommerce (Sunday April 27, 2008 )

Don’t ask for feedback unless you’re prepared to wear it :). Straight out of the “only in America” and “you’ve got to be kidding me” file is this little rip-snorter. It seems an eBay seller commenced litigation against a buyer who left *neutral* feedback.

The story goes that the buyer purchased silver dollars the seller, but the buyer felt the coins were packed poorly. The seller requested feedback, so the buyer left a “neutral” comment.

The seller then attempted to sue the buyer for 10,000 bucks as he felt the feedback threatened his reputation. It cost the buyer $500 to hire an attorney to have the case thrown out of court. I really feel for the buyer.

I’m guessing there’s more to this, but geez – this darned “I’ll sue” garbage really gets out of hand and as this story gets around, it’s not going to do much for folks’ view of ecommerce.

On top of their fears of purchasing online that we need to reassure them about; now they have to worry about us sueing them for providing what seemed to be fairly reasonable feedback? Oh my.

Let’s hope this is the last we hear of such foolishness.


The customer is always…

Dealing with aggressive clients


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