Comments on: Ebay bans digital product sales http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm Ecommerce, web marketing and development news and research by Michael Bloch of Taming the Beast.net Mon, 08 Sep 2008 08:37:58 +0000 http://wordpress.org/?v=2.3.3 By: Saddened http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-50942 Saddened Fri, 30 May 2008 14:56:33 +0000 http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-50942 I am very sorry that Ebay has put a stop to selling digital software & scripts. I purchased a very good software program for selling digital goods from a website that also delivered e-goods to ebay customers. Although the software was very good it lacked a few features that I wanted and it enabled me to work with the software. Ebay was a fabulous outlet for my small scripts and used to bring in most of my visitors. The software program developers are hardly going to rejoice at Ebays decision to prevent digital goods, and on a personal note my script additions to the software were very small and I only sold them for a few $'s anyway, but at least there was an outlet for my scripts, it gave me a chance to explore new idea's and sometimes see them implemented! I am very sorry that Ebay has put a stop to selling digital software & scripts. I purchased a very good software program for selling digital goods from a website that also delivered e-goods to ebay customers. Although the software was very good it lacked a few features that I wanted and it enabled me to work with the software.
Ebay was a fabulous outlet for my small scripts and used to bring in most of my visitors.
The software program developers are hardly going to rejoice at Ebays decision to prevent digital goods, and on a personal note my script additions to the software were very small and I only sold them for a few $’s anyway, but at least there was an outlet for my scripts, it gave me a chance to explore new idea’s and sometimes see them implemented!

]]> By: Mel http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-50662 Mel Sun, 11 May 2008 13:45:18 +0000 http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-50662 Unfortunately I was someone effected by this policy. I have over 8 years with eBay, spotless record 100% feedback. My customers loved what I provided. I had my store suspended no notice after attempting to follow their new guidelines. I was selling a CD with my info on it. My mistake was also sending a emailed download link so they could access the information while they waited for the CD to arrive!!!! So much for communicating with customers. eBay also makes it difficult to plead my case in that they don't speak personally to their sellers, just via email which "will be responded to within 48-72 hours due to high volume" Imagine that! Unfortunately I was someone effected by this policy. I have over 8 years with eBay, spotless record 100% feedback. My customers loved what I provided. I had my store suspended no notice after attempting to follow their new guidelines. I was selling a CD with my info on it. My mistake was also sending a emailed download link so they could access the information while they waited for the CD to arrive!!!! So much for communicating with customers. eBay also makes it difficult to plead my case in that they don’t speak personally to their sellers, just via email which “will be responded to within 48-72 hours due to high volume” Imagine that!

]]> By: john haskins http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-50435 john haskins Mon, 28 Apr 2008 10:36:40 +0000 http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-50435 As far as burning the software to a CD, that is not the answer. Ebay says that it has to be your own work and you own the copyright. This makes it much better for those of us that produce our own sites, scripts and software. As far as burning the software to a CD, that is not the answer. Ebay says that it has to be your own work and you own the copyright. This makes it much better for those of us that produce our own sites, scripts and software.

]]> By: Ian Springham http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-49973 Ian Springham Thu, 03 Apr 2008 11:26:17 +0000 http://www.tamingthebeast.net/blog/ecommerce/ebay-digital-products-0308.htm#comment-49973 Dear Michael, I have been thinking my way around this problem and cam up with something fairly similar: namely, once payment has been processed, to put a link to a download in an email confirming shipment of the physical medium. Theoretically, there is still the potential that once the CD/DVD arrives, the buyer complains, demands their money back and returns the CD/DVD whilst keeping the original download (or even just a copy of the original media.) This could possibly be circumvented by having an expiry date on the software which would require the later application of a license code, once the date of possible complaint to eBay had passed. This almost seems, however, to raise more issues than it resolves. Dear Michael,

I have been thinking my way around this problem and cam up with something fairly similar: namely, once payment has been processed, to put a link to a download in an email confirming shipment of the physical medium.

Theoretically, there is still the potential that once the CD/DVD arrives, the buyer complains, demands their money back and returns the CD/DVD whilst keeping the original download (or even just a copy of the original media.) This could possibly be circumvented by having an expiry date on the software which would require the later application of a license code, once the date of possible complaint to eBay had passed.

This almost seems, however, to raise more issues than it resolves.

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