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Australia Post Gears Up For Online

Posted by Michael Bloch in ecommerce (Tuesday October 11, 2011 )

Australia’s postal service is seeing a drop in business in some aspects and a boom in others, all because of the Internet.

According to Australia Post, while their letter deliveries are sinking like a stone, the service experienced a 10.9 per cent increase in parcel volumes over the last financial year – a figure they say is directly linked to Australians taking up online shopping in droves.

To help cater for our online shopping frenzy, Australia Post will soon offer delivery options such as extended collection hours in 100 locations across Australia and access to parcel lockers 24 hours a day, 7 days a week. Customers will also be able to receive email and SMS notifications when their parcel arrives – but I think the latter is already happening.

They’ll also be offering Australia Post/eBay satchels and boxes priced at a low flat rate to anywhere in Australia.

A new international tracked parcel product called ‘Pack and Track international’ was launched online today they say is a significantly cheaper option for parcels coming in from overseas. ‘Pack and Track international’ offers tracked delivery between the United States and Australia initially with more international destinations to be added in the future.

They have a bunch of other plans as well – you can read more about it all here.

Aussie Post says the new services represent the biggest change it has ever made in its parcels business since it was set up many decades ago.

I have to hand it to Australia Post, even before this announcement, they have been doing a great job with parcel deliveries. I’ve heard of all sorts of horror stories about postal services within the USA; but rarely do I hear of similar issues occurring in Australia.

Australia Post’s performance hasn’t been without its challenges or ill-effects internally; particularly for the postmasters at their agencies. They have certainly been feeling the strain of the onslaught of parcels without the benefit of additional or suitable resources in some instances, so I hope Aussie Post is going to support them appropriately as well.


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