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Online shopping and credit card rejection

Posted by Michael Bloch in ecommerce (Monday December 13, 2010 )

When a credit card is declined in conjunction with an online purchase, shoppers take it seriously – sometimes going as far as to never return to that merchant again. (more…)

2010 Black Friday online spending stats

Posted by Michael Bloch in ecommerce (Sunday November 28, 2010 )

It seems that the U.S online retail sector had an impressive Black Friday 2010, with double digit growth on 2009. (more…)

Australia to tax o/s online purchases?

Posted by Michael Bloch in ecommerce (Friday November 26, 2010 )

In Australia, consumers can currently buy goods online from overseas merchants up to a certain amount without being slugged with our 10% goods and services tax. That may be about to change as the penny has dropped with retailers that people do buy stuff from beyond our shores over the Interwebs.. and a lot of it. (more…)

Survey: what online shoppers want

Posted by Michael Bloch in ecommerce (Saturday November 20, 2010 )

A recent study has found rich media and personalization are critical to establishing brand loyalty and that regular online shoppers are more likely to want advanced shopping cart features. (more…)

Survey: 2010 holiday gift spending to rise

Posted by Michael Bloch in ecommerce (Thursday November 18, 2010 )

A survey has found Americans are estimating their holiday shopping spend to be well up on last year. (more…)

Paypal’s new micropayment system

Posted by Michael Bloch in ecommerce (Sunday October 31, 2010 )

Earlier this week, Paypal announced it will soon launch a new micropayment system for digital goods. (more…)

Instant messaging/live chat etiquette tip

Posted by Michael Bloch in ecommerce (Saturday October 30, 2010 )

Live chat can be a powerful conversion tool in the online world – but if used incorrectly or inconsiderately, it can be counter-productive; and the same goes for in-house instant messaging. (more…)

Customer experience survey results

Posted by Michael Bloch in ecommerce (Wednesday October 20, 2010 )

A recent survey has found customer experience doesn’t just contribute significantly to where consumers choose to spend their cash, but also how much of it they will part with. (more…)

Weaker U.S currency & online shopping

Posted by Michael Bloch in ecommerce (Saturday October 9, 2010 )

As an Australian who derives a appreciable chunk of his income in U.S. dollars, the last few months have been pretty grim. However, many Australians are taking advantage of the situation of the weaker greenback and increasingly buying items from U.S. based online merchants due to a a more favorable currency exchange – for them anyway. (more…)

Fedex increasing shipping rates

Posted by Michael Bloch in ecommerce (Sunday October 3, 2010 )

Bad news for online merchants using Fedex for shipping, but with a little bit of a silver lining. (more…)