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eBay without the bidding

Posted by Michael Bloch in ecommerce (Wednesday April 26, 2006 )

eBay has just launched eBay Express, a new service tacked onto their marketplace that offers items at a fixed price. Although in “preview” release, which the company states will last for a few weeks, it is fully functional.

I took a trip out to eBay Express and was (more…)

Sincerely, Team X – etiquette

Posted by Michael Bloch in ecommerce (Friday April 21, 2006 )

I’ve often wondered why some online companies, when the management or employees respond to customer service related emails, have the habit of a) not addressing the client by name and b) using a signature without their own name; even just a first name.

Call most (good) companies, and the person answering the phone (more…)

Credit card usage alerts?

Posted by Michael Bloch in ecommerce (Friday April 14, 2006 )

Back in late 2000/early 2001, I wrote to all the major credit card companies with an idea – a simple enough concept I thought which could minimize a great deal of credit card fraud.

The idea may not prevent initial fraud, but one of the great problems of compromized cards is that they are absolutely hammered by fraudsters until the card is decommissioned. (more…)

New article – IM/live chat etiquette

Posted by Michael Bloch in ecommerce (Sunday April 9, 2006 )

Just as successful email communication is a skill, so is Instant Messaging and Live Chat usage.

Pew American Life and Internet project published a report late last year showing that in relation to US adults, 42% of men and 39% of women engage in instant messaging whilst online (figures from a survey in March 2005). (more…)

Handy PayPal tools

Posted by Michael Bloch in ecommerce (Saturday April 8, 2006 )

I was perusing the PayPal site and came across PayPal for Outlook and Outlook express. This free tool has been available for a couple of years, but I hadn’t seen it before – so I thought others may not have either :) (more…)

Call tag fraud schemes increasing

Posted by Michael Bloch in ecommerce (Thursday April 6, 2006 )

It’s the first time I’ve heard of this kind of fraud, but supposedly it’s a scam that’s been around a long while. While it’s been somewhat dormant for a few years, it resurfaced during the last holiday season according to reports from some major retailers. I’ve often thought that if scammers put as much thought and effort into legitimate business; they could make more money; but eh..

The way the scam works: (more…)

Free security certification & seals

Posted by Michael Bloch in ecommerce (Thursday March 30, 2006 )

Last week, Taming the Beast formed a partnership with a leading provider of web site security tools and certifications. These third party reviews and certifications not only help give you peace of mind about the security of your site – but just as importantly; it can reassure your customers through the implementation of visible seals.

As a special offer to Taming the visitors, you can receive a free (more…)

Top 10 of online fraud

Posted by Michael Bloch in ecommerce (Saturday March 25, 2006 )

The National Consumers League (NCL) recently released a top 10 list of Internet scams covering the period January – December 2005. The total loss related to online fraud in 2005 was well over double the losses sustained by consumers in 2004. Complaints only grew by around 20%; indicating that (more…)

PayPal Mobile – buying via text

Posted by Michael Bloch in ecommerce (Friday March 24, 2006 )

PayPal, who recently surpassed 100 million user accounts globally, has announced Paypal Mobile – a service which will allow users in the USA, UK and Canada (initially) to send funds and purchase items via SMS and voice.

It’s my understanding that while there’s already content published on the PayPal site (more…)

Adsense revenue booster?

Posted by Michael Bloch in ecommerce (Monday March 20, 2006 )

Looking to increase your AdSense returns? I came across an interesting free service today that provides a filter list for low paying Adwords advertisers that they claim link to MFA (Made for Adsense) sites. I’m sure you’ve seen these sites around ;). (more…)