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Telecommute/outsource offshore?

Posted by Michael Bloch in ecommerce (Monday October 9, 2006 )

In an increasing trend of companies outsourcing overseas, a number of local companies, including a bank, have recently announced they’d be outsourcing some call center work to India. A bank. Right. Very smart; that’s sure to boost the confidence of its clients. Not.

Why all this overseas outsourcing? Cheaper? Maybe in theory, often not in practice. It does run a little deeper than that in some cases and the solution may be telecommuting options for local staff. (more…)

PCI compliance -mandatory for all?

Posted by Michael Bloch in ecommerce (Saturday October 7, 2006 )

For many smaller ecommerce merchants, PCI compliance has been an optional exercise; but that appears set to change in the very near future. If you store client card details as part of your online business; even if you only process one transaction a year, you may soon find yourself needing to become PCI compliant. (more…)

eBay launches MyWorld

Posted by Michael Bloch in ecommerce (Saturday September 30, 2006 )

Like blogging services before them, new social networking services are being launched left, right and center; covering all sorts of niches. Some say only the biggest will survive, but I really think it will be like forums – there’s room for many.

I feel that eBay’s definitely on the right track with their new social networking type service, MyWorld.

If you’re an eBay member, whether a buyer or seller, your MyWorld profile is already waiting for you. Simply go to: (more…)

Low income earners & ecommerce

Posted by Michael Bloch in ecommerce (Monday September 25, 2006 )

Online shopping is certainly no longer the bastion of middle to high income earners. According to a recent survey, non-business purchase online shopping in the lower income bracket was the only slice of the market to grow between April and August this year. (more…)

Big online retailers & respect

Posted by Michael Bloch in ecommerce (Friday August 25, 2006 )

A report on 51 large online retailers shows a mixed bag of performance results based on criteria related to trust, usability and communications. (more…)

US retail ecommerce sales up

Posted by Michael Bloch in ecommerce (Wednesday August 23, 2006 )

I wonder if we’ll ever see statistics saying otherwise :). According to a recent report from the Census Bureau of the Department of Commerce, US retail ecommerce sales in Q2 2006 were up 4.6% over Q1. (more…)

Quick email etiquette tips

Posted by Michael Bloch in ecommerce (Tuesday August 22, 2006 )

An email support request reply I recieved today which I very nearly trashed brought to mind a couple of quick tips that can help prevent others from doing the same to your emails. (more…)

Dude , I’m getting Dell support!

Posted by Michael Bloch in ecommerce (Monday August 21, 2006 )

After reading many of the horror stories on the web about Dell support, when I started having some problems with my notebook, I shuddered at the prospect of contacting them. (more…)

Live chat gaining favor

Posted by Michael Bloch in ecommerce (Wednesday August 16, 2006 )

Live chat and support via the web is gaining popularity, but perhaps not for the reasons you may think.

It seems that while consumers really do prefer phone support, they are turning to online live chat simply because phone support offered by many companies is inadequate – hold times are too long and complex menus are often quoted as greatest sources of frustration. (more…)

Ecommerce and consumer trust

Posted by Michael Bloch in ecommerce (Monday August 14, 2006 )

According to data from the FTC, loss from identity fraud grew by over $1 billion in the USA between 2003 and 2005. While not all that loss can be blamed on the online world by any means, it’s no wonder people are getting a little shy of the “buy now” button and ecommerce generally. In some ways, it’s a good thing, but the level of mistrust can also negatively affect honest online merchants as well. (more…)