Heads up - it’s been on the horizon for a long time and it seems mandatory PCI compliance’s time has finally come… and it will affect many small merchants (more…)

Merchants can save themselves a lot of grief when it comes to issues with customers, just by exercising a little pro-activeness. (more…)

While you’ll never reduce your shopping cart abandonment rate to zero, there’s certainly a lot you can do to reduce it from the 50 - 60% range that many ecommerce merchants are currently experiencing. (more…)

The acting U.S. Attorney, Assistant Attorney General of the Criminal Division and the United States Secret Service Director yesterday announced an indictment against three individuals charged with various credit card fraud offenses, including the single largest reported data breach in U.S. history. (more…)

Worried about how this recession is or may affect your business? At your wits end or just need to see a bit of hope? This free ebook may help. This isn’t a trashy download, but a valuable business tool. (more…)

I’ve bought quite a bit of gear on eBay, but never a car. However, embattled GM thinks that eBay is worth a try in order to bolster its flagging sales. (more…)

Starting in October, a new status will be added to eBay’s PowerSeller program for those merchants in the US, UK and Germany who are providing excellence in service on a sustained basis. (more…)

I’m continually amazed by the amount of snail mail we still get; so much of it would be better sent via email. For people who have had it with the piles of junk received via snail mail, there is a solution. (more…)

Paypal and ComScore recently conducted a survey among active shoppers in relation to shopping cart abandonment - and not much has changed over the years. Consumers are still abandoning carts at a frightening rate. (more…)

Have you ever had an ongoing debate with a customer or peer via email that’s sucked up a lot of your time and wound up being more frustrating than fruitful? Here’s how to turn it into something more constructive and possibly profitable. (more…)