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Consumer sued for negative online review

Posted by Michael Bloch in ecommerce (Tuesday January 13, 2009 )

As much as I hate law suits, I think this one had some merit. Too often people confuse freedom of speech as being freedom from responsibility. A disgruntled customer who exaggerates has the ability to pull down a business. (more…)

36% of online shoppers face glitches

Posted by Michael Bloch in ecommerce (Saturday January 10, 2009 )

According to a recent nationwide survey from Guidance; 36% of online shoppers ran into problems with ecommerce sites when buying gifts during the holiday season. (more…)

US online big spenders

Posted by Michael Bloch in ecommerce (Friday January 2, 2009 )

So where do all the big spending online shoppers live? Nielsen has some insights. (more…)

Disputing PayPal transactions

Posted by Michael Bloch in ecommerce (Tuesday December 30, 2008 )

Before disputing PayPal transactions using PayPal’s dispute features, contact the person you paid – it can save you embarrassment and save you both time, hassle and bad feeling. (more…)

Icy weather boosts online holiday shopping

Posted by Michael Bloch in ecommerce (Wednesday December 24, 2008 )

The recent wintry weekend in the USA has boosted online holiday shopping sales to twice what they were the same weekend last year. (more…)

Merchants – challenge those chargebacks

Posted by Michael Bloch in ecommerce (Saturday December 13, 2008 )

The tenth annual CyberSource Corporation survey of ecommerce fraud has revealed online merchants expect to lose a record $4 billion to fraudulent transactions during 2008. Furthermore, it appears that many merchants are generally taking chargebacks on the chin, rather than challenging them. (more…)

Firefox vs IE SSL warnings

Posted by Michael Bloch in ecommerce (Sunday December 7, 2008 )

Most web developers tend to use FireFox and sometimes forget that the majority of the world still uses Internet Explorer. They might test a site extensively in FF, but not thoroughly in IE. If the site owner also uses Firefox exclusively, a common security warning related issue may be missed for a very long time that can cause people to abandon a shopping cart session. (more…)

Black Friday fizzes, Cyber Monday booms

Posted by Michael Bloch in ecommerce (Friday December 5, 2008 )

While merchants were bemoaning that US Black Friday online sales were only 1% more than on Black Friday last year, Cyber Monday helped to turn those frowns upside down. (more…)

Ready for holiday shopping fraud?

Posted by Michael Bloch in ecommerce (Friday November 28, 2008 )

While many merchants are worried about how the economy will affect this year’s holiday sales; something you can bet on is that the fraudsters will be out in force; shopping until they drop – or get caught. (more…)

Hiding prices from online shoppers

Posted by Michael Bloch in ecommerce (Thursday November 27, 2008 )

I was out online shopping for a futon today, ready to buy, and noticed that many of the local suppliers didn’t list pricing. In my opinion, this is a fatal mistake for any merchant hoping to use the web to drive sales. (more…)