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eBay’s Top Rated Seller program

Posted by Michael Bloch in ecommerce (Saturday October 31, 2009 )

In case you missed the rollout (as I did) – in a strategy to woo shoppers back to eBay, the company changed qualification criteria on discounts for US merchants at the beginning of this month. Sellers will now need to work even harder to avoid low feedback scores; but will reap the rewards in doing so. (more…)


Virtual goods – money for nothing

Posted by Michael Bloch in ecommerce (Thursday October 29, 2009 )

The virtual goods industry is set to become a $1 billion business this year in the USA, and is expected to grow 60% in 2010. (more…)


2009 holiday online shopping survey

Posted by Michael Bloch in ecommerce (Friday October 23, 2009 )

With the silly.. er.. holiday shopping season approaching, merchants increasingly turn their thoughts to grabbing a slice of the action. (more…)


M-commerce has (finally) arrived

Posted by Michael Bloch in ecommerce (Tuesday October 6, 2009 )

It seems like I’ve been reading about M-Commerce (ecommerce via mobile phone) being the Next Big Thing for years and the prediction has been repeated for so long, I had pretty much tuned out. But it looks like Amazon have made it a reality for the masses. (more…)


Growth for growth’s sake

Posted by Michael Bloch in ecommerce (Wednesday September 30, 2009 )

You want to grow your online business? How much do you want to grow it? What’s your goal? (more…)


Abandoned shopping carts – or not?

Posted by Michael Bloch in ecommerce (Saturday September 19, 2009 )

A study by McAfee has found that shopping cart abandonment rates, which are often reported as being high across most categories, may be a little misleading. (more…)


Mandatory PCI compliance looms

Posted by Michael Bloch in ecommerce (Thursday September 3, 2009 )

Heads up – it’s been on the horizon for a long time and it seems mandatory PCI compliance’s time has finally come… and it will affect many small merchants (more…)


Don’t make your customers chase you

Posted by Michael Bloch in ecommerce (Friday August 28, 2009 )

Merchants can save themselves a lot of grief when it comes to issues with customers, just by exercising a little pro-activeness. (more…)


More on cart abandonment

Posted by Michael Bloch in ecommerce (Wednesday August 26, 2009 )

While you’ll never reduce your shopping cart abandonment rate to zero, there’s certainly a lot you can do to reduce it from the 50 – 60% range that many ecommerce merchants are currently experiencing. (more…)


Major credit card fraud indictment

Posted by Michael Bloch in ecommerce (Tuesday August 18, 2009 )

The acting U.S. Attorney, Assistant Attorney General of the Criminal Division and the United States Secret Service Director yesterday announced an indictment against three individuals charged with various credit card fraud offenses, including the single largest reported data breach in U.S. history. (more…)