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Don’t ask dumb-ass questions

Posted by Michael Bloch in ecommerce (Sunday July 28, 2013 )

They say there’s no such thing as silly questions. There are when it comes to customer support. (more…)


Australian Online Shopping Mainstream

Posted by Michael Bloch in ecommerce (Friday June 21, 2013 )

It really wasn’t all that long ago people would see my email address and ask “what’s that?”. (more…)


Internet Retailers Excelling

Posted by Michael Bloch in ecommerce (Tuesday June 4, 2013 )

Consumers have given high marks to online merchants in relation to customer satisfaction. (more…)


Seller Sues Buyer For Negative Feedback

Posted by Michael Bloch in ecommerce (Saturday April 20, 2013 )

It’s a messy situation and one with important points for both sellers and buyers to contemplate. (more…)


Group Deals Without The Risk

Posted by Michael Bloch in ecommerce (Monday April 15, 2013 )

There’s no need to use Groupon type sites to appeal to group buyers; you can easily do it yourself.. and maintain more control over the outcome. (more…)


The Page Bloat Trend Continues

Posted by Michael Bloch in ecommerce (Friday March 29, 2013 )

It seems we don’t learn from the past. As bandwidth opens up, developers and marketers are keen to gobble it all.. and then some. (more…)


Brick Wall Online Survey Questions

Posted by Michael Bloch in ecommerce (Tuesday March 12, 2013 )

If you’re running an online survey in connection with your business, ensure the folks who have taken the time to start filling it out can actually complete it. (more…)


Free vs. Same Day Delivery

Posted by Michael Bloch in ecommerce (Friday March 8, 2013 )

In a fight between free and same day delivery, who would win? (more…)


Top Shopping Cart Abandonment Reasons

Posted by Michael Bloch in ecommerce (Saturday February 2, 2013 )

The more things change, the more they stay the same – even when it comes to shopping cart abandonment. (more…)


Perpetually Outraged Consumers Strike Again

Posted by Michael Bloch in ecommerce (Saturday January 26, 2013 )

In this age of climate change and other massive problems; you’d think people would focus their outrage on Stuff That Really Matters. (more…)